on14t Privacy Policy

01 Introduction & Scope

This Privacy Policy ("Policy") applies to all personal data collected and processed by on14t in connection with the operation of the on14t platform at on14t.app, including the website, any mobile-optimised interface, and all related services offered under the on14t brand.

This Policy applies to all registered players, visitors to the on14t website, and any other individuals whose personal data on14t processes in the course of its operations. It covers data collected directly from you, data collected automatically through your use of the platform, and data received from third-party sources in connection with your account.

By accessing or using the on14t platform, you confirm that you have read and understood this Policy. If you do not agree with the practices described herein, you should discontinue use of the on14t platform and contact our support team to close your account.

02 Data Controller

For the purposes of applicable data protection legislation, on14t acts as the data controller in respect of the personal data it collects and processes. As data controller, on14t determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with its obligations under its international gaming licence and applicable data protection frameworks.

All data protection enquiries, access requests, and complaints should be directed to the on14t Data Protection contact via email at [email protected]. We aim to acknowledge all data protection requests within 5 working days and to resolve them within 30 calendar days of receipt.

03 Data We Collect

3.1 Data You Provide Directly

When you register for an on14t account or interact with our services, we collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and national identity document details (as required for KYC verification);
• Contact Data: Email address, mobile phone number, and residential address including city (e.g. Karachi, Lahore, Islamabad, Faisalabad);
• Financial Data: Payment method details including JazzCash account numbers, EasyPaisa wallet details, HBL, UBL, or Meezan Bank account references, and Visa/Mastercard details (card numbers are not stored by on14t — they are handled by our PCI-DSS compliant payment processors);
• Account Data: Username, password (stored in hashed form), account preferences, and communication preferences;
• Verification Documents: Copies of government-issued photo ID and proof of address submitted during the KYC process.

3.2 Data Collected Automatically

When you access or use the on14t platform, we automatically collect the following technical data:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation paths through the platform;
• Betting and gaming activity logs, including wager amounts, game selections, and session durations;
• Deposit and withdrawal transaction records in PKR;
• Cookie identifiers and similar tracking technologies (see Section 6).

3.3 Data from Third Parties

on14t may receive personal data about you from third-party sources including payment processors, identity verification service providers, fraud detection agencies, and our licensed game software suppliers. Such data is used solely for the purposes described in this Policy and is handled in accordance with the same standards applied to data collected directly from you.

04 How We Use Your Data

on14t processes your personal data for the following purposes:

on14t will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your explicit consent or having a clear legal basis for doing so.

05 Legal Basis for Processing

on14t relies on the following legal bases to process your personal data:

• Contract Performance: Processing necessary to provide the on14t service to you, including account management, transaction processing, and customer support;
• Legal Obligation: Processing required to comply with on14t's obligations under its international gaming licence, including KYC verification, anti-money laundering checks, and responsible gaming monitoring;
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and service improvement, where such interests are not overridden by your privacy rights;
• Consent: Processing for optional activities such as marketing communications, where you have given clear, informed, and freely withdrawable consent. You may withdraw consent at any time by updating your communication preferences in your on14t account settings or by contacting our support team.

06 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the on14t platform. They allow the platform to recognise your device on return visits and to maintain your session while you are logged in.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limit configurations.
• Analytics Cookies: Collect anonymous data about how players use the on14t platform, which pages are visited most, and where players encounter difficulties. This data is used to improve the platform experience.
• Performance Cookies: Monitor platform load times, error rates, and technical performance to support our engineering team in maintaining service stability.

6.3 Managing Cookies

You can manage non-essential cookies through the on14t cookie preference centre, accessible via the cookie banner displayed on your first visit. You may also configure your browser to refuse or delete cookies, though doing so may impair the functionality of the on14t platform, particularly login and session management features.

07 Data Sharing & Disclosure

on14t does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard processing partners receive the transaction data necessary to process your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and identity verification service providers receive identity documents and biographic data solely for the purpose of verifying your identity;
• Game Software Providers: Licensed third-party casino and sports betting software suppliers receive session and wager data required to operate their games on the on14t platform;
• Fraud & Security Providers: Specialist fraud detection and cybersecurity partners receive technical and behavioural data to protect the integrity of the on14t platform;
• Regulatory and Legal Authorities: on14t will disclose personal data to its licensing authority, law enforcement agencies, or courts where legally required to do so, including in connection with anti-money laundering investigations;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of on14t's business, personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third-party service providers that process personal data on behalf of on14t are bound by data processing agreements requiring them to handle data securely and only for the specified purpose.

08 International Data Transfers

on14t operates as an international gaming platform and some of our third-party service providers are located outside Pakistan. Where personal data is transferred internationally, on14t ensures that appropriate safeguards are in place, such as standard contractual clauses, binding corporate rules, or equivalent data protection mechanisms recognised under our licensing jurisdiction.

Your data will never be transferred to jurisdictions that do not provide an adequate level of protection for personal data without prior implementation of appropriate contractual and technical safeguards.

09 Data Retention

on14t retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law and our licensing obligations. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your active account and for a minimum of five years following account closure, in accordance with anti-money laundering regulatory requirements;
• Transaction and Betting Records: Retained for a minimum of five years from the date of each transaction, as required under our gaming licence;
• KYC Verification Documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later;
• Technical and Analytics Data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted;
• Marketing Consent Records: Retained for the duration of your consent and for three years following its withdrawal, to demonstrate compliance.

Where data is no longer required, on14t applies secure deletion or irreversible anonymisation procedures. You may request early deletion of your data subject to on14t's legal retention obligations (see Section 10).

10 Your Rights

As a data subject whose personal data is processed by on14t, you have the following rights:

• Right of Access: You may request a copy of the personal data on14t holds about you, along with information about how it is used;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held by on14t;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to on14t's legal retention obligations;
• Right to Restriction: You may request that on14t restrict the processing of your data in certain circumstances, such as while a dispute about accuracy is resolved;
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request a machine-readable copy of your personal data for transfer to another service provider;
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within 30 calendar days. In some cases, we may need to verify your identity before processing a request.

11 Children & Minors

The on14t platform is strictly intended for adults aged 21 years and over. on14t does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the on14t platform or provide any personal data to us.

If on14t becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the data will be deleted or anonymised in accordance with our secure deletion procedures, and any funds on the account will be returned to the deposit source after verification.

If you believe a minor may have registered an on14t account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Data Security

on14t implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the on14t platform;
• Encryption of sensitive data at rest, including stored personal identifiers and financial references;
• Hashing of all account passwords using industry-standard one-way algorithms — on14t staff cannot view your password in plain text;
• Role-based access controls ensuring that staff can only access personal data necessary for their specific operational function;
• Regular penetration testing and security audits of the on14t platform and supporting infrastructure;
• 24/7 security monitoring and automated alerting systems to detect and respond to anomalous access patterns;
• Secure data destruction procedures for hardware and storage media that are decommissioned.

While on14t takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your on14t account credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.

13 Third-Party Services

The on14t platform integrates third-party services including licensed game providers, live dealer studios, payment gateways, and analytics tools. These third parties operate their own privacy policies and data practices, which are independent of this Policy. on14t conducts due diligence on all third-party providers before integration and requires that they maintain data protection standards consistent with on14t's own obligations.

on14t is not responsible for the privacy practices of third-party game providers or payment processors once data is transferred to them for the purposes described in this Policy. We encourage you to review the privacy policies of any third-party services you interact with directly outside of the on14t platform.

14 Policy Updates

on14t reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via email or through a prominent in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the on14t platform following notification of changes constitutes your acknowledgement of the updated Policy. If you do not agree with the revised Policy, you must cease using the platform and request account closure by contacting our support team.

15 Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the way on14t handles your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from the on14t platform — average response time 3–5 minutes
• Response Time: All privacy-related requests acknowledged within 5 working days and resolved within 30 calendar days
• Languages: Urdu and English support available at all times

If you are not satisfied with on14t's response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority or the dispute resolution body designated under on14t's gaming licence.